Tag: trust-building
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Emotionally Intelligent Leadership Tool #4: The Repair Tool
Why strong leaders don’t avoid missteps, they repair them No leader gets it right all the time. That’s not a character flaw. It’s a reality of leading humans in high-pressure environments. And yet, one of the most damaging leadership myths is that good leaders shouldn’t need to repair anything. That authority is weakened by apology.…
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Why Veterinary Medicine Is So Expensive (and Why That’s Not the Same as “Overpriced”)
Few topics create as much tension in veterinary medicine as cost. Clients feel shocked and overwhelmed.Veterinary teams feel blamed and misunderstood.Conversations become emotionally charged on both sides of the exam table. To understand why veterinary care is expensive, we have to move beyond emotion and look at how the system is designed. The reality is…
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How Lean Six Sigma Can Be Applied to Veterinary Medicine (Without Losing the Human Side)
Lean Six Sigma is often misunderstood in veterinary medicine. It’s frequently associated with manufacturing, rigid productivity metrics, and pressure to do more with fewer people. In a profession built on care, ethics, and emotional labor, that association can feel deeply misaligned. But Lean Six Sigma, when applied correctly, is not about squeezing people. It is…
Heart and Mind VetMed 