Tag: communication-skills
-
Emotionally Intelligent Leadership Tool #7: The Containment Tool
How leaders hold emotion without fixing it One of the hardest things for leaders to learn is that support does not always mean solving. In caring professions like veterinary medicine, leaders are often drawn to the role because they want to help. They want to reduce suffering, make things better, and restore order when things…
-
Emotionally Intelligent Leadership Tool #4: The Repair Tool
Why strong leaders don’t avoid missteps, they repair them No leader gets it right all the time. That’s not a character flaw. It’s a reality of leading humans in high-pressure environments. And yet, one of the most damaging leadership myths is that good leaders shouldn’t need to repair anything. That authority is weakened by apology.…
-
How Lean Six Sigma Can Be Applied to Veterinary Medicine (Without Losing the Human Side)
Lean Six Sigma is often misunderstood in veterinary medicine. It’s frequently associated with manufacturing, rigid productivity metrics, and pressure to do more with fewer people. In a profession built on care, ethics, and emotional labor, that association can feel deeply misaligned. But Lean Six Sigma, when applied correctly, is not about squeezing people. It is…
Heart and Mind VetMed 