Heart and Mind at Work explores leadership, emotional intelligence, and work design in veterinary medicine through a trauma-informed, systems lens. It’s for teams who care deeply—and want workplaces that don’t hurt the people doing the work.
About the Book
Heart and Mind at Work: Building Emotionally Intelligent Veterinary Teams is a trauma-informed, systems-focused exploration of what it really takes to lead and work well in veterinary medicine.
Blending industrial–organizational psychology, leadership science, and lived experience inside veterinary teams, this book examines why so many well-intentioned, highly skilled professionals feel reactive, exhausted, and unsupported—and why those outcomes make sense given how the work is designed.
This is not a book about fixing people.
It’s a book about fixing systems.
Written for veterinarians, technicians, assistants, receptionists, kennel staff, practice managers, and medical directors, Heart and Mind at Work tackles topics rarely addressed openly in the profession: emotional labor, feedback that harms instead of helps, toxic positivity, broken chains of command, inconsistent leadership, and work designs that quietly burn people out.
With practical tools, real-world examples, and calm honesty, the book offers a new way forward—one that prioritizes clarity, psychological safety, ethical leadership, and sustainability without sacrificing care quality or professional standards.
Heart and Mind VetMed 